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WorldCat Discovery User Guide

Interlibrary Loans Requests Details

  • For the steps to place an Interlibrary Loan Request, click here.
  • The Request Details screen shows detailed information about the ILL request.

ILL Requests Details

  • The Status column displays the status of the request.
  • Available statuses:
Requests sent to external lenders
Submitted
  • The request has been submitted by the patron, but has not yet been reviewed by library staff.
  • The request has been submitted by the patron and reviewed by library staff.
  • Library staff sent the request to lenders.
  • The lender is considering whether they can supply the item for the request.
  • The lender requested additional information about the request.
In Transit
  • The requested item is in transit and is being routed to the borrower
Due [date]
  • The due date the item should be returned to the library
Recalled. Return the item to the  library immediately
  • The requested item has been recalled by the lender and should be returned to the library.
Overdue. Return Item
  • The requested item has passed the due date and will need to be returned to the library.
Unable to provide
  • Library staff were unable to borrow the requested item
Cancelled
  • The library staff or the patron cancelled the request
Complete
  • The requested item has been returned to the lender
Available to view (if link)
  • The requested item is available or has been supplied to the patron
Requests sent to other NWU campuses (Intercampus Requests)
Item being retrieved
  • Library staff are retrieving the requested item
Item being packaged for shipping
  • Library staff are packaging the requested item for delivery to the patron
Item being scanned
  • Library staff are scanning the requested item
Complete (if physical copy) / Available to view (if digital copy)
  • The requested item has been supplied to the patron or is available to view electronically if it's a digital copy.

 

  • When a library user wants to request an item, they have previously requested or a similar item, they can select Request Again from the Status column. For example, users may want to recreate a request when the request went unfilled or to request a different edition of a previously requested item.
  • From the Requests tab, locate the request and select Request Again from the Status column.
  • A new request form will be generated with the details of the existing request cloned.
  • Update fields as needed. 
  • Select Submit Request.
  • Library users can cancel ILL requests until they have been shipped by the lender.
  • To cancel a request:
    • Select the individual request or use the Select All option to cancel all requests.
    • Select All selects all the items available for selection which are visible on the page. If you have more than 25 items, select the Show More option to display the next 25 items and click the Select All checkbox. Only selected items visible on the page will be processed for cancellation.
    • Select Cancel Requests.

OR

  • Select Request Details from the individual request's Submitted Date column.
  • Select Cancel Request.
  • Note: Requests with a status of Submitted can be cancelled. Requests that are not in this status cannot be selected individually and will not be selected if the Select All option is checked.
  • To create a new request, library users click Create Request.
  • The Article request form is the default form. Users must click Book or Other to fill out a different request form.

Requests will remain in the User Portal for 60 months after they are closed.